Tangerine Blossom Noodle-Strap Embroidered Set

• Exchange Policy

  Exchange Policy

  At Ethnic Elegance, we strive to ensure you are satisfied with your purchase. We offer exchange only and do not provide refunds or cancellations.

  Exchange Eligibility

  You can request an exchange if:

  • The product is damaged, defective, or incorrect.

  • The size received does not fit (subject to stock availability).

  • The exchange request is made within 7 days of receiving the order.

  Exchange Conditions

  To be eligible for an exchange:

  • The product must be unused, unwashed, and unworn.

  • All original tags, labels, and packaging must be intact.

  • The product should be in its original condition without any stains, perfume, or damage.

  • A valid order ID or proof of purchase is required.

  Non-Exchangeable Items

  Exchange requests will not be accepted for:

  • Used or washed products.

  • Products without original tags or packaging.

  • Products damaged due to customer misuse.

  • Exchange requests made after 7 days of delivery.

  Exchange Process

  1. Contact our customer support within 7 days of delivery.

  2. Share your Order ID along with photos (if the item is damaged or incorrect).

  3. Once your request is approved, we will provide exchange instructions.

  4. After receiving and inspecting the returned item, we will dispatch the replacement product.

  Important Notes

  • We do not offer refunds under any circumstances.

  • Only one exchange is allowed per order.

  • Exchange is subject to product availability. If the requested size or product is unavailable, you may exchange it for another product of equal value.

  • If the replacement product costs more, the price difference must be paid before dispatch. If it costs less, the remaining amount will not be refunded or credited.

  Shipping Charges

  • If the exchange is due to a damaged, defective, or incorrect product sent by us, we will bear the exchange shipping charges.

  • For size exchanges or customer preference, shipping charges (if applicable) must be paid by the customer.

  Contact Us

  For exchange requests or assistance, please contact us:

  Email: ca.dimple1498@gmail.com

  
  

Shipping Information

At Ethnic Elegance, we aim to deliver your order safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Timeline

• Metro Cities: 3–5 business days

• Other Cities & Towns: 5–7 business days

• Remote Locations: 7–10 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

• Free Shipping on orders above ₹999.

• A standard shipping fee may apply to orders below the free shipping threshold and will be displayed at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via Email, SMS, or WhatsApp.

• You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

• Our courier partners will make up to 2–3 delivery attempts.

• If the package cannot be delivered due to an incorrect address or the recipient being unavailable, it may be returned to us. Re-shipping charges may apply.

Address Changes

• Shipping address changes can only be made before the order is dispatched.

• Once shipped, the address cannot be modified.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.

• Share your Order ID and clear photos of the package and product.

• We will review your request and arrange an exchange if applicable.

Cash on Delivery (If Available)

• Cash on Delivery (COD) is available for selected PIN codes.

• Additional COD charges may apply, if applicable.

International Shipping

• Currently, we ship within India only. (Change this if you offer international shipping.)

Need Help?

For any shipping-related questions, contact us:

Email: ca.dimple1498@gmail.com